Refund Insurance Policy
The REDWOOD refund and cancellation policy has been formulated to accommodate the needs of our families as well as to fulfill our financial obligations to staff and bussing arrangements. The insurance plan was designed for those families who have expectations that they may not be able to attend for all weeks for which they are registered.
If a cancellation is made before June 15th you will be refunded all payments. After June 15th there is a service charge of $175.00. This charge covers the processing of your application, the reservation of dates, and assignment of staff, transportation, and programs. This applies to all registered campers, even if you have not purchased the Redwood Refund Insurance Plan.
Because the number of staff and busses is determined by the number of children who are registered and these commitments are made in the spring, there are no refunds after June 15th, unless you purchased the Refund Insurance Plan.
The cost of the Refund Insurance Plan is $10 per week per camper and allows for a partial refund in the event that the camper must be absent or withdraw from camp.
In June, July, and August: If a camper will be absent from camp for more than 3 consecutive days, there is a $175 cancellation service charge per camper on the week/weeks cancelled.
If a camp week has begun and your child cannot attend that week, the insurance only comes into effect at the time of the request.
Cancellations are processed immediately. If more than one request is made, the fee applies to each request individually.
All weeks must be insured. This can paid at the time of enrollment and/or up until June 15th. All refunds requested after June 15th will be sent out mid-November 2020.
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